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Frequently Asked Questions


Can I join a team/ invite teammates after the Challenge begins?

Absolutely! You can join a team at any time. After you enroll, you will see a tab that says "Team Progress" on the tracking page. You can enter a team code into this tab at any time to join a team. If you are a Team Captain, you will receive a confirmation email verifying your team name and assigning you a team code. Feel free to send along the email to anyone you would like to invite to join your team at any time.

Do I have to join a team to participate?

No, you can participate as an individual without joining a team.

How will my teammates join my team?

After you "Create a Team" on the webpage, the Team Captain (whoever submits the team request) will receive a confirmation email verifying your team name and assigning you a team code. The email will provide instructions on how to enter a team code during enrollment. Team Captains should send this email to all potential teammates so they can follow the instructions when they enroll. You can invite as many people as you would like to join the team, but we ask that you have at least 3 teammates, please. Teams with fewer than 3 participating members will not appear on the leader board and will not be eligible for the team prizes.

How will our team's progress be tracked?

To track weight loss progress, we use this equation: total pounds lost by the whole team in a week divided by the team's total weight from week 1 multiplied by 100%. This will equal the percentage of weight lost for the whole team.

Example: (9 pounds lost/300 pounds) x 100% = 3% weight loss for total team

The team with the highest percent change in weight will be the leader for that week. Progress will not be based on pounds lost.

What personal information will my teammates see about me?

There will be a team tab on the "Tracking Tools" page that will list all teams participating in the challenge, as ranked by their percent weight loss. Meaning, the team listed first will be the team leader who has the highest percent weight loss for that week. The team that you are a part of will be highlighted in blue. Your individual weight entries will not be visible to anyone except you. Your teammates will be able to see who is on their team. Your name and email address will be visible to your team only.

How do I find out who is on my team?

In response to requests from participants, we have added this feature last year. You and your teammates will have the ability to see who is on your team. Team members will have access to the names of others on their team as well as the contact email address provided at sign-up. This feature is only available for those participating in teams. Participants' weight entries will NOT be visible to anyone other than the participant. To see who your teammates are, and their email addresses, select "Team Members" from the Teams drop-down menu.

I created a team but have not yet received a team confirmation code. What should I do?

Unfortunately, the process for approving teams is not automated so someone from the 10 Pound Throwdown team will need to manually approve each team. If the team does not receive the code within 24 hours of submitting it, please email communityhealth@wellspan.org.

Can anyone participate in the Challenge?

Yes, anyone can participate. We do however, require all participants to have a MyWellSpan account in order to participate. If you already have an account, click on "Register Now" on the 10 Pound Throwdown site and log in with your MyWellSpan account. If you do not have an account, visit www.mywellspan.org and click "Sign Up Now" to create an account. You will need to return to 10poundthrowdown.com to complete the registration.

Can I enroll without a MyWellSpan account?

No, you will need a MyWellSpan account in order to participate in the 10 Pound Throwdown. If you don’t have an account already, you can visit www.mywellspan.org and click "Sign Up Now" to create an account. You will need to return to 10poundthrowdown.com to complete the registration.

Why do I need a MyWellSpan account to participate?

WellSpan is committed to ensuring the information that you provide during the 10 Pound Throwdown is secure and confidential. The creation of a MyWellSpan account ensures your personal information, including your contact information and weight entries, are safe and secure. The use of MyWellSpan is for security purposes only.

Can I join the Challenge as an individual?

Sure can! The 10 Pound Throwdown Challenge is designed to be 10 weeks long. We know that it takes time to make changes in eating habits and to make physical activity part of you routine. We hope that you set realistic goals at week one and will participate for the full 10 weeks. If you are not able to, we understand, and you can join the Challenge at any time.

How do I enroll in the 10 Pound Throwdown?

  1. Visit 10poundthrowdown.com and click "Register Now."
  2. If you already have a MyWellSpan account, you will be prompted to log in to that account. If you do not have a MyWellSpan account, you can visit www.mywellspan.org and click "Sign Up Now" to create an account.
  3. After you create an account, go to 10poundthrowdown.com and click on "Register Now" again.
  4. After you log in, you will be directed to a 10 Pound Throwdown registration page. Enter the required information and click "Next."
  5. We are interested in learning a little more about you and your interest in the program, so please complete the brief survey and click "Next."
  6. You will be prompted at this time to enter a team code, if you choose to. Click Continue.

Why do I need to answer a survey when I enroll?

The 10 Pound Throwdown Committee is hoping that the Challenge will continue annually. We collect anonymous information about our participants so that we can improve the challenge to best suit participants. Understanding a little about you and your health behaviors, goals and interest in this program help us to know which improvements are necessary for the program. We used the feedback and surveys from last year to make significant changes this year! Please note that all information shared with us will remain anonymous – meaning your name will not be connected to the information you provide!

I'm not comfortable with providing my Social Security Number to create a MyWellSpan account. Is there any other way to register?

The creation of a MyWellSpan account is required for participation in the 10 Pound Throwdown, which we do to protect personal information. Much like you need to verify your identity to create a bank account, MyWellSpan requests that you provide your SSN to verify that you are who you say you are. You can contact MyWellSpan's customer service by phone, and they may allow you to verify your identity in another way. They are available Monday-Friday 8-4:30 by calling 866-638-1842.

If I don't need to lose weight can I still participate?

Absolutely and we hope you will! In addition to the weight tracker, our program offers educational materials about goal setting and overcoming barriers to healthy eating and physical activity, as well as a list of useful links. In addition to supporting your friends and family as they make healthy changes, you may find these features of the website to be especially appealing:

  • Badge Tracker - Participate in weekly badge challenges and collect healthy eating and physical activity badges for reaching weekly goals.
  • Prizes - Participate to be eligible to win weekly and grand prize raffle drawings. Eligibility is based on your success in reaching the badge challenge goals and participation in the Challenge.

We believe maintaining a healthy weight is just as important as losing weight and we hope the weekly badge challenges and tools on the site will help you!

What happens if I miss a weekly weigh- in entry?

We apologize – but if you miss a weekly weigh-in, you can NOT go back and add your weight. This policy is in place because entering a weight for at least 7 weeks makes an individual eligible for a grand prize drawing. We encourage you to return to 10poundthrowdown.com each week on a regular basis to log your weight, with a weekly deadline of 11:59am on Monday.

Tip: If you worry that you will get busy and miss the weekly deadline, keep in mind that you can add a new weight any time during the week (12:00pm Monday through 11:59am the following Monday); and then make edits to reflect your final weekly weight. To edit a weight, click on the link "Edits Weights Entered" and make the appropriate change.

Do I have to complete the badge goal during the week it is introduced in order to earn the badge?

Good news! You are able to earn the badges throughout the Challenge. If you miss a week or didn't quite meet the goal a particular week, keep trying! In order to be eligible for the weekly prizes however, you will need to meet both badge goals in the week they are first introduced. Please visit our Prizes page to learn more about the eligibility.

What personal information (weight, survey responses, etc.) will be shared and who will it be shared with?

As indicated in the disclaimer when you enroll in the challenge, the 10 Pound Throwdown committee will provide your employer with a list of participants and how many weeks you participated (if you are participating as an employee and select your place of employment upon enrollment). In addition, your teammates (if you join a team) will be able to see your name and email address. Absolutely no personal information or weight changes will be provided to your employer, your teammates, co-workers or others. You will be the only one who sees your weight.

Who should I contact with questions?

You can email us at communityhealth@wellspan.org or call Community Health & Wellness at 717-851-3222. After you enroll in the Challenge, you will also see a "Contact Us" page at the top right of the 10 Pound Throwdown webpage.

How do I change the email address that will be used for weekly email reminders?

Visit www.10poundthrowdown.com and click in the top right corner to log in. Once logged in, click your username in the top right corner to view a pull-down list. You will see "Preferences" in that list. The Preferences section will allow you to change the email address where you receive communication from the 10 Pound Throwdown team.

How do I change the way that my name appears on the 10 Pound Throwdown site?

Visit www.10poundthrowdown.com and click in the top right corner to log in. Once logged in, click your username in the top right corner to view a pull-down list. You will see "Preferences" in that list. The Preferences section will allow you to change the way that your name appears on the site so that you can add a nickname, etc.

I'm not receiving the weekly email reminders, what should I do?

First, you may want to verify that the email address that we have on file is the one that you would like for us to be using. Visit www.10poundthrowdown.com and click in the top right corner to log in. Once logged in, click your username in the top right corner to view a pull-down list. You will see "Preferences" in that list. The Preferences section will show you what email address we have on file and will allow you to change it, if desired. If you still do not receive the email reminders, please email us at communityhealth@wellspan.org and we can explore it further.


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